tag:blogger.com,1999:blog-24615619.post4609367820403503061..comments2007-03-20T17:32:15.413-07:00Sandra Seeleyhttp://www.blogger.com/profile/10284587081278007747noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-24615619.post-43982355028648005642007-03-20T17:32:00.000-07:002007-03-20T17:32:00.000-07:00Hello Kanela,<BR/><BR/>Speaking of bill paying, American Express decided to express themselves with a yearly service charge of 99 dollars. Well, they also offered a free card on their website, with no yearly service charge when I went to pay the bill online. So, I thought, sign up for the free card and cancel the other card.<BR/><BR/>After three phone calls, two of which were disconnects from their end, one of which I couldn't understand the person from Timbuktu, and after 20 minutes of navigating the voice mail system (three times), and telling my story to 6 different people, I finally got to the right person that could issue a credit back to my account, but only after I cancel the account. It should be interesting to see how they issue a credit back to an account that is closed.<BR/><BR/>The person on the other end also offered a deep discount to keep two cards open. They said, "we can give you 50 dollars off, if you keep this card also."<BR/><BR/>I said, "that is still 49 dollars more than I want to pay." Free sounds a lot better.<BR/><BR/>What do you think?<BR/><BR/><A HREF="http://jimwarholic.com" REL="nofollow">Jim West</A><BR/><BR/>PS Strange marketing by American ExpressJim Westhttp://jimwarholic.comnoreply@blogger.com